Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Care instructions
Natural stone is a product of nature and exhibits unique variations in color, texture, and veining. These variations, such as pits, veins, and subtle color differences, are not considered defects but rather part of the unique beauty and character of the material.
While we strive to accurately represent the appearance of our natural stone products in images and descriptions, the actual appearance may vary slightly due to the inherent nature of the stone.
Please note that an approximately 1/8" difference may occur due to the blade cut.